Return Policy

At Factual Fairytale, we want you to be happy with your purchase! However, due to the made-to-order nature of our products, we have specific guidelines for returns and exchanges. Please review the policy below.

Made-to-Order Apparel
Because all of our apparel is made to order, we do not offer returns or exchanges for these items unless your order arrives damaged or incorrect.

If you receive an item that is damaged or not what you ordered, please contact us within 7 days of receiving your order. Simply email us at [email protected] with your order number, and we’ll make it right.